A unified intelligent AI platform for resolving citizens' queries related to beneficiary service using AI -Powered chatbots a practical apparoach

Abstract

The daily many rural citizens visit government offices to inquire about beneficiary services that support poor and illiterate citizens. However, without proper knowledge, many eligible citizens fail to benefit from these services. In the artificial intelligence (AI) era, AI-powered chatbots, such as AI agents, can provide valuable support to the villagers and provide them with complete information at their door step. In this paper, a proposed framework, using a chatbot, to reduce the communication gap between citizens and government officials to improve service delivery performance. This chatbot is developed by using a built large language model, python libraries, fast API, and mongodb data base. Our findings demonstrate the challenges of imbalanced data and suggest improvements for future implementations. The system enhances service delivery by automating eligibility checks and reducing office visit frequency by up to 60%.